These terms explain how you can use SaaSyTech and what you can expect from us in return. Please read them carefully, and reach out if anything is unclear.
Acceptance of these terms
These Terms & Conditions (the “Terms”) form a binding agreement between you and SaaSyTech Ltd (“SaaSyTech”). By creating an account, or by accessing or using our website or services, you confirm that you have read, understood and agree to be bound by them.
If you use SaaSyTech on behalf of an organization, you confirm that you have authority to accept these Terms for that organization, and “you” refers to both you and the organization.
The service
SaaSyTech provides a cloud-based platform for workflow automation, analytics and team collaboration (the “Service”). We may improve, add or retire features over time. If we make a change that materially reduces the core functionality of a paid plan, we will give you at least 30 days’ notice.
Accounts and eligibility
You must be at least 18 years old and able to enter a binding contract. You agree to provide accurate registration details, keep them up to date and keep your credentials confidential. You are responsible for all activity under your account and must tell us promptly if you suspect unauthorized access.
Each user needs an individual login. Sharing credentials between people is not permitted on any plan.
Plans, billing and renewals
Paid plans are billed in advance, monthly or annually, using the payment method on file. Subscriptions renew automatically at the then-current price unless cancelled before the renewal date. We will tell you at least 30 days before any price change affects your plan.
Fees are exclusive of taxes, which we add where required. Failed payments may lead to suspension after a 7-day grace period and reminder emails.
Free trials and refunds
New accounts may receive a 14-day free trial of a paid plan, with no card required. If you upgrade and are not satisfied, contact us within 30 days of your first payment and we will refund it in full. After that, fees are non-refundable except where the law says otherwise.
Acceptable use
You agree to use the Service lawfully and responsibly. You must not:
- break any applicable law or infringe anyone’s rights;
- upload malware or try to disrupt, probe or overload our systems;
- attempt to access accounts, data or infrastructure that you are not authorized to use;
- resell or provide the Service to third parties except as these Terms allow;
- use the Service to send spam or deceptive messages;
- reverse engineer the Service, except where the law permits it.
Your content and data
You keep full ownership of the data and content you put into SaaSyTech (“Customer Data”). You give us a limited licence to host, process and display it solely to operate and support the Service for you. We handle personal data in line with our Privacy Policy and, for business customers, our data processing addendum.
Intellectual property
SaaSyTech and its licensors own the Service, including the software, design, documentation and trademarks. Except for the right to use the Service under these Terms, we grant you no ownership or other rights. If you send us feedback, you allow us to use it freely to improve the Service without obligation to you.
Third-party services
The Service can connect to tools provided by other companies, such as calendars, CRMs and payment systems. Those services have their own terms and privacy practices, and we are not responsible for them. Connecting an integration means you allow us to exchange data with it on your behalf.
Availability and support
We aim to keep the Service available 99.9% of the time each month, excluding planned maintenance announced in advance. Business and Enterprise plans include a service-level agreement with credits for downtime. Support is provided through chat and email during the hours listed on your plan.
Suspension and termination
You can cancel at any time from your account settings, and your plan will remain active until the end of the paid period. We may suspend or end your access if you materially breach these Terms, put the Service or others at risk, or fail to pay after notice.
After termination, you can export your Customer Data for 30 days. We then delete it according to our retention schedule.
Disclaimers
We work hard to deliver a dependable service, but it is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free.
Limitation of liability
To the extent permitted by law, SaaSyTech will not be liable for indirect, incidental or consequential damages, or for lost profits, revenue or data. Our total liability for any claim arising from the Service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.
Governing law and disputes
These Terms are governed by the laws of Ireland. We encourage you to contact us first so we can try to resolve any dispute informally. If that fails, the courts of Dublin have exclusive jurisdiction, although consumers may also rely on the mandatory laws and courts of their country of residence.
Changes to these terms
We may update these Terms from time to time. If a change is material, we will notify you by email or in the product at least 30 days before it applies. Continuing to use the Service after that date means you accept the updated Terms. If you do not agree, you can cancel before the change takes effect.
Contact
Questions about these Terms? Reach us through our contact page or write to SaaSyTech Ltd, 24 Harbour Row, Dublin, Ireland. We read every message.